- Crystal Lake Chamber of Commerce

For 36 years the Crystal Lake Chamber has provided world-class leadership training with its Leaders in Action program.

This leadership school is an eight-week series of presentations by professional trainers designed to teach management skills. Each session will feature a different speaker and topic related to leadership.

In today’s market, it is more important than ever to continue increasing your skill set and this is a value you won’t find anywhere else. Worth well over $5,000, the Chamber is proud to be able to present this for only $195 for Chamber members and $245 for non-members. Your investment includes breakfast each week and all materials.

Participants register for the entire eight-week program held on consecutive Thursday mornings from 7:15 a.m. to 9:30 a.m. Contact Laura Witlox for more information.

For further information, please contact the Chamber office at 815.459.1300.

	January 12 • “Service With Shazzam!” Mark Mayberry Just when you thought there was nothing new to say about Customer Service, along comes Mark Mayberry! “Service With Shazzam!” offers a fresh approach to creating satisfied customers. This unforgettable presentation will show you how to get your team to take an entrepreneurial approach to winning and keeping customers. You will discover how to find out what your customers really want, how to set up a customer service program that’s really different from the competition, what works in other organizations - and how you can adapt these solutions to fit your company. The “Shazzam!” Formula is an eight step blueprint for success that will inspire your team to serve customers with heart and soul!
	January 19 • Social Networking for Business – Understanding the “Why” Behind the “How” Brian Basilico Join social networking guru Brian Basilico and learn how to use social medias to connect with customers and promote and grow your business. Most importantly, you will learn the Whyʼs and How Toʼs that will help you better understand the biz behind the buzz!
	January 26 • Discover Your Memory Power and Reading Smart Tom Weber Ever have a moment where you lose concentration and suddenly your client’s name escapes you? Your profession demands that you acquire and remember a wealth of knowledge including client information, market data, presentations, and most importantly, names. A simple slip of the mind can result in thousands of dollars in lost sales or credibility. Fortunately there is a solution: Train your memory and your mind! This session is guaranteed to reduce stress, increase sales, boost confidence and increase referrals and repeat business.
	February 2 • Liberate Your Potential! (Get Out of the Rut) Steve Brainerd Have you ever had one of those days where you said, “What a hectic day…I didn’t get anything done!” A successful life is a series of successful days, and making each day count take clarity, courage, and good habits. In this session, we will affirm and clarify our goals, map out a plan that will take us forward, construct and commit to a discipline that blends courage with good habits.
	February 9 • Communication for Better Results Chuck Schultz Great communicators are made, not born—it’s a matter of having the right tools and knowledge on how to use them. During this presentation you’ll learn how to understand the encoding and decoding process between people, the major styles of communication and how to use them, and you’ll discover how the four major behavior types communicate. You will leave this “edutainment” workshop with valuable tools that you can implement immediately.
	February 16 • Manners Matter! Penelope M. Johns Your actions and manners speak volumes about the type of leader and person you are. It’s critically important to mind your manners at all times from the boardroom to your office holiday party and even down to your texts and e-mail messages. You’ll learn what it takes to freshen up your business and life etiquette skills.
	February 23 • Why Smart People do Dumb Things - Emotional Intelligence for Personal Leadership Lynn Mitchell Emotional Intelligence (EI) is the single greatest contributor to personal excellence and leadership success. This eye-opening workshop will give you an in-depth look at what it means to be an emotionally intelligent leader and how to achieve EI competencies. It will focus on the leader’s ability to develop personal self-awareness, manage emotions, and make emotional connections with others.
	March 1 • GenerationSpeak! A Complete Guide to Understanding the Different Generations You Work and Do Business with Each Day Rich Kizer & Georganne Bender Do you speak the same language as your colleagues and customers? Do you know the attitudes and values of the four very diverse generations you interact with each day? How about their secret languages, favorite methods of communication, what motivates them, and how they buy? It’s dangerous when you don’t – what works for one generation is Kryptonite to another!

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